WORK EXPERIENCE

Key Responsibilities:

• Ensures business needs around information systems are understood and translated into effective solutions to meet needs, including but not limited to CRM, Warehouse Management, ERP, Asset Management

• Provides expert guidance and development of solutions on the evolving Microsoft stack of services including but not limited to Teams, SharePoint, Dynamics, Planner, Full Power Platform, Office Suite, Azure Active Directory, File System support.

• Provides effective business analyst engagement and project management coordination of subject matter experts, stakeholders, sponsors, vendors, IT staff, and others to achieve effective project goals

• Promotes and train the use of IT technologies as they evolve, including the maintenance of a comprehensive knowledge base.

• Meets periodically with the Managed Service Provider (MSP), review tickets and engage staff to assure the MSP is meeting staff needs effectively.

• Builds and maintains healthy, productive relationships with external advisors and vendors.

• Meets regularly with Fluid Leadership to be aware of directional changes and to provide guidance on technology opportunities as well as updates on IT project execution and systems performance.

•  Coordinates IT project planning and budgeting to assist business lines and with an emphasis on efficiency, cost effectiveness and allocation of IT budget. 

• Identifies vulnerabilities, the need for upgrades, and opportunities for improvement. 

• Proposes strategic solutions and recommends new systems and software.

• Prepares financial budgets and performance reports for the IT Department.

• Ensures reported issues are resolved in a timely manner.

• Develops, implements, and evaluates IT projects in line with organizational objectives.

• Analyzes, reviews, and improves identified organizational IS needs, including the availability of new technology, and develops processes to meet them effectively.

Key Projects/Accomplishments:

•  Implement Dynamics 365 CRM 
• Phone System Upgrade to 8x8
• Network infrastructure upgrade which included:  Switch upgrade from D-Link to Aruba, cleanup and replacement of network rack as well as WAP upgrade
• Managed Technology upgrade for Office Renovation

Other Responsibilities: 

• Project Portfolio Management
•  Vendor Relations 
• Budgeting
• Training  

Key Responsibilities:

•  Lead large IT projects, including the design and deployment of new IT systems and services. 

•  Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. 

• Help define IT infrastructure strategy, architecture, and processes.

•  Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

• Assess vendors and develop test strategies for new hardware and software.

• Troubleshoot hardware and software issues related to internal IT.

•  Manage and administrate all operating systems and their corresponding or associated software.

•  Manage communications and connectivity solutions, including local area networks, company website, intranet, and Internet applications.

• Manage and ensure the integrity of host computers, multiple databases, and data transfer.

•  Deploy and maintain firewalls, cryptography systems, and all host security activities.

• Develop, implement, and maintain policies, procedures, and associated training plans.

•  Interact and negotiate with vendors, outsourcers, and contractors to secure software products and services.

•  Working with the Director of IT to build and maintain the IT budget.

• Evaluates technology risks to develop a network disaster recovery plan and backup procedures.

•  Work closely with departmental managers to determine the maintenance and growth needs of the network.

Key Projects/Accomplishments:

• Migrate Infrastructure from on Prem to Microsoft Azure
•  Migrate Phone system from Shortel to Zoom Phones
• Implement Helpdesk Processes and procedures.
• Implement Infrastructure Security protocols. Including:

                    o Upgrading Firewall to Fortinet in the cloud

                    o Implemented need to know access.

                    o Implemented MFA

                    o CrowdStrike for endpoint protection.

                    o Ensured data encryption in transmission as well as at rest.

                    o Implemented regular PEN testing.

                    o Provided End user training through Knowbe4.

                    o Established backup and disaster recovery protocols.

Other Responsibilities: 

• Project Portfolio Management
• Vendor Management
•  Budgeting
• Training

Key Responsibilities: 

• Managed Information Technology Team responsible for administration, configuration, maintenance of all core systems. 

• Managed and maintained relationships with all IT Vendors

• Created IT polices around the help desk. 

• Project proposals and approvals, equipment requests, hardware use policies, as well as invoice payment and management.

• Worked with CFO, CEO as well as VP of finance on coming up with an IT budget for FY2020.

• Proposed Various IT related Projects.

Key Projects/Accomplishments: 

• Managed Project to upgrade Property Management system.
• Managed Project to migrate phone system from Ring Central to Zoom Phones
• Managed Technology migration for an acquisition
• Implemented Helpdesk Portal
• Created IT processes and procedures. 
• Staff Development

Key Responsibilities: 

• Managed Information Systems Team responsible for administration, configuration, maintenance, for agency systems of records as well as the development of reports, the maintenance and administration of the agencies data and database environments. 

• Maintained staff by recruiting and selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities; creating an empowering environment that engages employees’ uniqueness while building a team success orientation. 

• Directed technological research by studying organization goals, strategies, practices, and procedures. 

• Supports the IT Director in effective execution of IT financials; and ensure projects costs are effectively estimated, budgets are understood and fit short and long-term plans, invoices are appropriately dispatched.

•  Managed various IT Projects

•  Worked with and built relationships with various vendors to ensure fair pricing as well as quality of service.

• Worked with company stakeholders to ensure all systems of record met stakeholder needs. 

• Developed reports using various reporting and development tools that include: 

                      o Crystal Reports 

                      o SSRS

                      o Power BI

                      o SSQL 2016 Reports Builder

Key Projects/Accomplishments: 

•  Implementation of Yardi project management
• Implementation of Student Management solution for Child and Family Services program
•  Configured EHR system (MyEvolv) to capture universal data elements
•  Lead Assessments of various systems of record

Other Responsibilities: 

•  Project Portfolio Management
•  Vendor Management
•  Budgeting
•  Staff Development 

Key Responsibilities: 

• Manage IT for the entire US region, with a staff of 2. Locations include MN, FL, Brazil, China, and various smaller satellite offices around the country.

• Establish IT Process and protocols to help manage help desk issue tickets.

• Managed all IT Assets and budget

• Work with various vendors to facilitate upgrades, installs and purchases. 

• Vet\select new vendors for various IT Projects. 

• Develop various reports using the following tools.

                  o Crystal Reports

                  o Microsoft Power BI Dashboard

                  o SSRS

                  o Excel

                  o Pan-Intelligence

• Setup small data warehouse in SQL Server using SSIS.
• Query\Script Development using SQL Server 2014
• Developed SharePoint Sites using Office 365 SharePoint.
• Staff Development

Key Projects/Accomplishments: 

• Created data mart using SQL Server 2014
• Standardized desktop imaging process
• Lead Project to upgrade all laptops and desktops to Windows 10
• Lead Project to upgrade from office 2010 to Office 365
• Manage Project to implement Crash Plan by Code42
• Implemented and developed dashboards using Pan-Intelligence
• Created helpdesk policies and rolled out SysAid helpdesk and project management solution.
• Renegotiated vendor contracts 

Key Responsibilities:   

• Receive request for reports either through a project, user, or department head.

• Work with PMO and others on the business side to gather the requirements for the report’s requests related to projects.

• Gather Data by developing a view, table, or universe using PL\SQL or IDT through BOE

• Put the report together according the agreed upon format established with the end user.

• Once report has gone through the UAT process, and approved, work with IT to get report approved through change management.

• Manage Project Related to Pre-Deployment Cleanup of Route Accounting Package.

• Facilitate Conference Calls with Plant Management and staff on bi-weekly basis.

•  Manage and maintain project plans.

• Communicate changes to business sponsors, stakeholders, and project team.

• Establish and maintain deadlines as they pertain to current projects.

• Query and analyze data to help prepare location for successful implementation.

• Develop Complex SQL views and tables in PL/SQL to pull data for reports.

• Develop Reports as user’s request them using Crystal Reports 2011 and SAP BOE.

• Work with staff to determine proper layout, and data is being displayed on report.

• Provided input on the ACE project which lead to the creation of the garment completion report.

•  Developed multiple reports in support of major projects. Reports include the new Pick List in report center, the Stockroom Grading Evaluation report, as well as the Loss and Damaged Detail Report.

Key Responsibilities:    

• Manage projects involving Plant moves, Acquisitions, Plant startups, Software upgrades, Software and hardware installs, and personnel Training:

                      o Facilitate conference calls with staff on a weekly or biweekly basis.

                      o Facilitate all 3rd party vendor activities and negotiate pricing.

                      o Determine layout\location of new plant systems and other equipment.

                      o Managed and maintained project plans.

                      o Communicate change to business and sponsor

• Establish and maintain deadlines as they pertain to current plant systems projects.

• Query and analyze data to help prepare location for successful implementation:

                     o Production Activities

                     o Office route accounting activities

                     o Stockroom processes and other activities

                     o Service processes and other activities

•  Planning and implementing tracking and Sort system at all plant locations.

                     o Partnered with Service team to validate new system benefits.

• Provide Support for tracking and sorting systems at all plant locations.

•  Manage and execute Implementation of new software or upgrades to existing software for tracking/sorting system.

• Define, Document, and solve uncommon issues regarding acquisitions and or new plant installs.

• Provide production analysis for new Business Acquisitions.

• Provide Plant analysis for production processes and procedures.

• Perform Plant sites visit to ensure all plant practices, processes and procedures are in place to ensure smooth systems install for tracking and sorting systems installation.

• Function as a liaison between IT and Operations Dept. as well as other vendors 

Key Responsibilities:    

Assist end users by troubleshooting standard PC hardware/software, networking and proprietary software problems and answering questions about system procedures, system status and power-down procedures. You'll also provide after-hours pager support and escalate incidents after all efforts are exhausted to meet customer needs

• Troubleshoot and solve problems related to NT workstation and server. 
• Troubleshoot and fix problems related to Win 2K3 server
• Troubleshoot and fix problems related to Windows XP.
• Perform installs and repairs of Lotus Notes Applications.
• Troubleshoot all network connectivity issues.
• Reset network password in windows 2K3.
• Provide support for the company’s proprietary software applications using SQL 2k as a tool.
• Provide any and all PC support via telephone for the end user using remotely possible software.

Key Responsibilities:    

• Primary contact to users when experiencing hardware and software related issues.
• Keep the IS Director informed of any hardware needs reported or requested by users or by professional observation.
• Install and configure new workstations on the network.
• Deal with vendors: research, price, evaluate and recommend workstation hardware and software.
• Ensure workstations are running as efficiently as possible from a hardware and software standpoint.
• Install, configure and train users on any “new” software that they receive on their PC. 
• Assist the IS Director with installing, configuring and repairing/fixing all network hardware and software.
• Responsible for all network backups (backup schedules, tape changes, restores, etc).
• Assists IS Director with the setting up of new users on the network and install new printers/queues.
• Monitor the network’s performance, traffic, license issues, etc.
• Keep network as clean as possible, ensuring that old and/or unwanted files are purged, print queues are kept small, etc.

Key Responsibilities:    

• Hardware repair and configuration of desktop and laptop PCs.
• Hardware repair on HP brand printers.
• Troubleshoot various hardware and software problems.
• Responsible for communicating with end user on a regular basis.
• Install and configure various software applications.

Key Responsibilities:         

•  Install and configure software for 3M soles team. Software Includes:

                       o Lotus Notes. 

                      o Seagate Backup 

                      o PC Anywhere.

                      o Winfax Pro.

                      o Microsoft Office.

                      o Internet Explorer

Key Responsibilities:         

• Install various software and hardware components.
• Relocate users and get them setup onto the network. 
• Re-image PC's at user's request.
• Hardware repair and configuration of desktop and laptop PCs.
• Hardware repair on HP brand printers.